x99 Privacy Policy – How We Handle Your Data

1. Overview

x99 is an online gaming and sports betting platform designed for Pakistani players. When you create an account, make a deposit, place a bet or simply browse the x99 website, certain information about you is collected. This Privacy Policy tells you exactly what that information is, why we need it and how we look after it.

This policy applies to all personal data collected through the x99 website, the x99 mobile app and any communications between you and the x99 support team. By registering on x99 or continuing to use the platform, you acknowledge that you have read and understood this Privacy Policy.

x99 does not sell personal data to advertisers or marketing agencies. Your data is used to operate and improve the platform, process your transactions, handle your account and keep the platform safe and fair for all players.

2. What We Collect

x99 collects personal data in several ways — information you provide directly, information generated by your use of the platform and information collected automatically by our systems.

Information You Provide

• Registration details: Full name, date of birth, contact number, email address and any username or display name you choose.
• Identity verification documents: CNIC, proof of address or other documents requested during account verification.
• Payment information: JazzCash or Easypaisa account numbers, Raast IDs, bank account details or card details used for deposits and withdrawals.
• Support communications: Any messages, emails or chat conversations you have with the x99 support team, including the content of your queries and our responses.
• Responsible gaming preferences: Deposit limits, session limits, self-exclusion requests and cooling-off periods you set on your account.

Information Generated by Platform Use

• Betting and gaming history, including all bets placed, games played, amounts wagered and outcomes.
• Deposit and withdrawal transaction records, including amounts, dates and payment methods used.
• Login timestamps, session duration and account activity logs.
• Bonus and promotion history, including offers claimed and wagering progress.
• VIP tier progression and points history.

Information Collected Automatically

• Device type, operating system and browser version.
• IP address and approximate geographic location (city/region level).
• App version and device identifiers (for mobile app users).
• Cookies and similar tracking technologies — see Section 5 for full details.

3. How We Use Your Data

The data x99 collects is used for the following purposes:

x99 does not use personal data for targeted advertising campaigns on external platforms. Any promotional communications from x99 will be sent to your registered contact details and you can opt out of these at any time by contacting support or adjusting your notification preferences in your account settings.

4. Payment Data

x99 handles payment data with particular care. All deposits and withdrawals on the platform are processed in PKR through supported payment methods including JazzCash, Easypaisa, Raast, bank transfer and cards.

Payment processing is handled in conjunction with third-party payment service providers. These providers receive only the data necessary to process the specific transaction — for example, your JazzCash number and the transaction amount. They do not receive your full gaming history or any data beyond what is required to complete the payment.

x99 does not store full card numbers or full bank account credentials on its own servers. Where card or account details are saved for future use, they are stored in tokenised form through the relevant payment provider's infrastructure.

All payment methods must be registered in your own name. Using another person's JazzCash, Easypaisa or bank account to deposit or withdraw is a breach of x99's Terms and Conditions and may trigger additional verification or account restriction.

5. Cookies & Tracking Technologies

x99 uses cookies and similar technologies to make the platform work correctly and to understand how players use the site. Here is what the different types of cookies do:

Essential Cookies

These are necessary for the platform to function. They keep you logged in during your session, maintain your bet slip state and ensure the deposit and withdrawal flows work correctly. You cannot opt out of essential cookies without stopping the platform from working.

Performance & Analytics Cookies

These help x99 understand which pages and features are used most frequently, how long players stay on different sections and where technical problems might be occurring. This data is aggregated and not linked to individual player identities. It is used to improve the platform experience.

Functional Cookies

These remember your preferences — such as your preferred language, notification settings and any display options you have set in your account. They make your experience on x99 more personalised without collecting data for external use.

Managing Cookies

You can control cookies through your browser settings. Most modern browsers allow you to block or delete cookies. However, blocking essential cookies will prevent you from logging in or using the core features of x99. For detailed instructions on managing cookies, refer to your browser's help documentation.

6. Sharing Your Data

x99 does not sell, rent or trade your personal data to any third party for their own commercial use. Data is shared with external parties only in the following limited circumstances:

Payment Processors

Transaction data is shared with payment service providers — such as JazzCash, Easypaisa and Raast — to process deposits and withdrawals. These providers receive only the information required to complete the transaction and are bound by their own data protection obligations.

Identity Verification Services

Where x99 uses a third-party provider to assist with CNIC verification or document checks, the relevant identity documents and basic personal details are shared with that provider for the sole purpose of completing the verification. These providers are contractually prohibited from using your data for any other purpose.

Fraud Prevention & Security

x99 may share data with fraud detection services, device fingerprinting providers or security partners where there is a reasonable concern about account security, bonus abuse or financial fraud. This sharing is limited to what is necessary to investigate or prevent the specific concern.

Game Providers

When you play a casino game, slot or live dealer title on x99, the game provider receives a player session token and the relevant game activity data. This allows the game to function and results to be recorded correctly. Game providers do not receive your name, contact details or payment information.

Legal Obligations

x99 may disclose personal data if required to do so in response to a valid legal process or to protect the rights, property or safety of x99, its players or the public. x99 will notify affected players of such disclosures to the extent permitted by the applicable legal process.

7. Data Retention

x99 retains personal data for as long as your account remains active and for a defined period after account closure. Retention periods vary by data type:

• Account and identity data: Retained for the duration of your account plus a minimum period after closure for security and audit purposes.
• Transaction records: Financial transaction data including deposits and withdrawals in PKR is retained for an extended period to support dispute resolution and financial reconciliation.
• Betting and gaming history: Retained for the full life of your account plus a post-closure period to allow for disputes, bonus investigations and VIP record resolution.
• Support communications: Retained for a reasonable period following the resolution of a query to allow for follow-up and quality assurance.
• Verification documents: Retained in line with identity verification best practices. Documents are not retained beyond what is necessary for their verification purpose.

When data is no longer required, it is securely deleted or anonymised so it can no longer be linked to you as an individual. Anonymised and aggregated data may be retained indefinitely for platform analytics.

8. Data Security

x99 takes the security of player data seriously. The platform uses the following measures to protect personal information:

• Encryption in transit: All data transmitted between your device and x99 servers uses TLS encryption, which prevents third parties from intercepting your data mid-transfer.
• Access controls: Internal access to player data is restricted on a need-to-know basis. Support agents, for example, can see what is necessary to help you — they do not have unrestricted access to payment credentials or verification documents.
• Password protection: Account passwords are stored using one-way hashing. x99 cannot see your password in plain text and will never ask you for it in a support conversation.
• Monitoring: x99's systems are monitored for unusual access patterns, suspicious login attempts and potential data breaches.
• Two-factor authentication: Where available, players are encouraged to enable two-factor authentication on their accounts for an additional layer of security.

While x99 uses strong security measures, no online system can guarantee absolute security. If you suspect your account has been accessed without your authorisation, contact x99 support immediately and change your password.

9. Your Rights Over Your Data

As an x99 player, you have the following rights regarding your personal data:

• Right to access: You can request a summary of the personal data x99 holds about you. Contact support to make an access request.
• Right to correction: If any of your personal data held by x99 is inaccurate or out of date, you can request that it be corrected. Some data — such as your registered name — may require verification before it can be changed.
• Right to deletion: You can request deletion of your personal data. Note that certain data — particularly transaction records and identity verification data — may need to be retained for a defined period for security and audit reasons even after a deletion request.
• Right to restrict processing: In certain circumstances, you can ask x99 to limit how your data is used while a dispute or review is in progress.
• Right to withdraw consent: Where x99 relies on your consent to process certain data (such as sending promotional communications), you can withdraw that consent at any time. Withdrawal does not affect processing that took place before the withdrawal.

To exercise any of these rights, contact the x99 support team through the platform. We will respond to valid data requests within a reasonable timeframe. Identity verification may be required before certain requests can be processed to prevent unauthorised data access.

10. Minors

x99 is strictly an adult platform. Registration is only permitted for individuals who are 18 years of age or older. x99 does not knowingly collect personal data from anyone under the age of 18.

If x99 identifies that a player account has been registered by a minor, the account will be closed immediately and any personal data associated with it will be handled per applicable data procedures. If you are a parent or guardian and believe a minor has registered on x99, please contact support immediately.

x99 applies age verification checks as part of the account registration and verification process to prevent underage access. Players who cannot confirm their age through the verification process will not be permitted to deposit, bet or access the platform's full features.

11. Third-Party Links

The x99 platform may occasionally reference or link to third-party services — for example, payment providers like JazzCash or Easypaisa. Once you leave x99 and navigate to an external site or app, this Privacy Policy no longer applies.

x99 is not responsible for the privacy practices or data handling of third-party websites or services. We encourage you to read the privacy policies of any external service you use in connection with your x99 account, particularly those of your chosen payment provider.

12. Changes to This Policy

x99 may update this Privacy Policy from time to time to reflect changes in how the platform operates, the services we offer or our data handling practices. When meaningful changes are made, players will be notified through a visible notice on the platform or via their registered contact details.

The date at the top of this page shows when the policy was last updated. We encourage you to check this page periodically. Continued use of x99 following notification of a policy update constitutes acceptance of the revised Privacy Policy.

If you disagree with any changes to this Privacy Policy, you should stop using x99 and may request account closure by contacting support.

13. Contact Us

If you have any questions about this Privacy Policy, want to exercise your data rights or need to report a data concern, please get in touch with the x99 support team through the platform's live support channel.

You can also reach us at our support email address displayed in the footer of this page. Our team is available to help and will respond to privacy-related queries as a priority.